We would like to inform our Customers that due to the epidemiological emergency, our customer service offices will be temporarily closed from March 17, 2020, with the exception of the central customer service.
The measure is valid until revoked.
Here, with a few clicks on the online customer service, you can manage your issues safely and quickly from your home.
Our agents work with the same database as the Online customer service, registration only takes a few minutes, after which you can immediately query all the relevant information about your consumption, bills, contracts and water meters, but you can also ask us at How can we help you? - Contact us menu.
Given the current situation, we recommend that if you do not mind, change the methods of the billing in the Billing menu item after registration, and rather make your payments online.
If personal administration can not be postponed, please use the hand sanitizer located at the entrance when visiting our central customer service, or if the weather permits, wait outside the office!
For efficient administration and for your data security, bring your personal documents and ID, which you will find on any of your water bill (device location, contractual current account).
If you are acting as an agent ( partner, parent, child, principal, etc.), please be sure to bring the completed and signed power of authorization form, which you can download by clicking on the link.
A handwritten power of attorney with the same data content is also appropriate.
For the safety of our clerks and other customers, please do not visit our personal customer service office when you have a fever or ill condition!
Thank you for your understanding and cooperation!